Find the perfect rental home
We offer tenant placement services to help you find the perfect home, whether it be a single family home, townhouse, or condo.
Make your stay comfortable
For our current residents, we have some integrated tools to help make your stay rewarding, comfortable, and long-lasting.
Frequently Asked Questions
What is your application process?
You must submit a rental application and answer all questions on the form. All adults living in the rental unit over the age of 18 must complete an application and meet qualification requirements. There is no application fee. We will determine whether, from your responses to the application questions, you qualify for the unit you are applying for.
If you do qualify, we will check your credit report, criminal history, and employment and rental references to confirm that they meet our rental criteria.
If you meet our criteria, we will approve your application.
What type of criteria do we require for an approved application?
Your combined monthly income should be at least two and a half times the monthly rent and must be verifiable.
You must have satisfactory rental references from 1-2 prior landlords or for at least the last two years.
If you have been convicted of a felony, or a misdemeanor involving dishonesty or violence, within the past five years, we may reject your application.
What is a Guarantor (cosigner)?
A guarantor is person who guarantees your performance of the covenants in the Lease, such as paying rent. If you are in default under the Lease, you and your Guarantor will be held financially responsible. The guarantor must pass the same application and screening process that you must pass, except that we will deduct the guarantor’s own housing costs before applying his or her income to our income standard. A guarantor must make a minimum of four times the rent to qualify.
How do I get utilities put in my name?
To put utilities in your name, we recommend that you contact the appropriate utility companies at least one week before you move into your apartment.
For more information, check out our Tenant Handbook. You may or may not need to provide a copy of your new lease to the utility company as proof of residency.
Where do I send rent?
The Whitington Company
111 S. Highland #404
Memphis TN 38111
Note that first month's rent, (in the form of a money order, certified check, or cashier's check) should be given along with signing your Lease and security deposit at time of move-in.
What methods of payment do we accept?
Money order, certified check, or cashier's check. If you have a Regions or Bank of America Bank Account we can setup direct deposit, just let us know.
When is rent due?
Your rent is due on the first calendar day of each month. If your rent is not received by the 5th of each month, you will receive late fee of 10%.
What should I do if I will be late in paying my rent?
You should inform us of the date which you expect to pay your rent. However, we will still invoice a late fee.
How do I submit a work order?
You may reach us at (901) 213-7181 to request a non emergency work order, also use our maintenance request form located on our website. or you can email your requests to email@example.com.
What maintenance is the tenant responsible to pay?
The tenant is responsible to pay for tenant caused damage during their tenancy. Some of these types of items are: light bulbs, smoke detector batteries and broken windows. If a call to the maintenance department is made for this type of repair, the tenant will end up being “billed back” for the materials and labor charges.
My sink or toilet is clogged, do I have to pay for it to be cleared by the plumber?
At the time of the work order request it is unknown what the reason for the plumbing back ups are. Once a plumber is dispatched and has cleared the line there are several indicators as to what the cause is. The tenant would not be responsible for the things beyond their control such as a damaged sewer line or a clogged line due to tree roots. The tenant would be responsible for the plumbing charges if inappropriate items were put down the drain or flushed in the toilet, such as potato peelings, or accidentally dropped children’s toys.
Is renter's insurance required under my Lease?
Our building insurance does not cover, and we cannot be responsible for: A) damage to any of your personal property in your rental unit regardless of the cause, or B) any injuries occurring in your rental unit to you or your guests which are caused by your negligence.
For this reason, you are encouraged to purchase a renter's (personal property and general liability) insurance policy, and we also ask that you provide us with a copy of the policy and add Whitco as additionally insured.
The monthly cost is extremely low and we highly recommend you purchase renters insurance.
We offer the option to opt in or out for renter's insurance in our Renter's Agreement now, and can provide recommendations of insurance companies, should you need them.
How do I renew my Lease?
Upon expiration of your one year lease agreement, your lease automatically becomes a month to month lease and unless you specifically request a new one year lease from us.
How do I remove a roommate from the lease?
To remove someone from your Lease, you will need to have said tenant write a formal 30 day notice stating his or her desire to waive all right and liability to the apartment. This can only be done after the lease has expired. We will then need to re-evaluate your financial situation to see if you still qualify to rent the home.
How do I get out of my Lease before its natural expiration date?
In most cases, we do not allow tenants to breach their lease contract. However, if you are approved to do so, you will be required to show your unit until it is rented as well as cover the rent, pay for the new tenant fee and advertising fee’s until the new tenant begins paying rent.